Privacy Policy

Privacy Policy for Smart MedEd Solutions (SMES) LLC

Introduction
Smart MedEd Solutions (SMES) LLC values the privacy of our website visitors and service users. This Privacy Policy outlines how we collect, use, manage, and protect the data provided to us on www.smartmededsolutions.com.

​What Information Do We Collect?
SMES collects both personal and non-personal information depending on the nature of your interaction with our website. Personal information may include, but is not limited to, your name, email address, contact information, professional details, and any other information you choose to provide through forms or communications. We also use Squarespace analytics to gather information about user interactions with our site, such as IP addresses, browser types, referring/exit pages, and session statistics. We might utilize various software tools to analyze and gather session data on our website. This includes tracking page response times, monitoring how long visitors spend on specific pages, observing page interaction patterns, and understanding the navigation methods used to browse away from pages. This information helps us enhance the functionality and user experience of our website.

​How Do We Collect Your Information?
We collect information through:

  • Forms filled out by users on our website, such as registration forms for courses or newsletters.

  • Correspondence we receive from you via email or other communication channels.

  • Automated technologies or interactions, as you navigate through our website.

​Why Do We Collect Your Information?
We use the information collected to:

  • Deliver the services you have requested, such as faculty development, training, and consulting.

  • Improve our website and services.

  • Communicate with you, including sending you information about your courses or consultations, and updates about our services.

  • Address customer service requests and support needs.

  • Comply with any applicable laws and regulations.

​​Payment Information
Payments for our services are securely processed through Squarespace Payments and PayPal. Both payment processors comply with PCI-DSS standards to ensure the secure handling of your payment details. We do not store your payment information on our servers. If you choose to save your payment details for future transactions, this will be managed directly by the payment processor (Squarespace Payments or PayPal) and subject to their respective privacy policies.

​How Do We Store, Use, Share, and Disclose Your Information?
Our company is hosted on the Squarespace.com platform. Squarespace.com provides us with the online platform that allows us to sell our products and services to you. For more information about how Squarespace handles data, please refer to Squarespace's Privacy Policy at https://www.squarespace.com/privacy.

Your data may be stored through Squarespace.com ’s data storage, databases and the general Squarespace.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Squarespace.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our payment service providers.

We use your information solely for the purposes stated in this policy and do not share your information with third parties except:

  • As necessary to provide the services you have requested;

  • When required by law or to respond to legal processes;

  • To protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

​​Communications with Site Visitors
We may contact you to send updates about our company and services, to poll your feedback or opinions through a survey or questionnaire, resolve issues related to your account or transactions, collect fees owed, or for other service-related purposes. Communication may be via email, telephone, or direct mail, based on the information you provide us.

Cookies and Tracking Tools
Our website uses cookies and other tracking tools to enhance your browsing experience and to collect information about how you interact with our website. By continuing to use our website, you consent to the use of cookies, as outlined in Squarespace’s Cookie Policy. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

​How Can You Withdraw Consent?
If you no longer wish us to process your data, you can contact us at any time to withdraw your consent. Please note that withdrawing consent may affect your ability to access certain services.

Your Rights (If Applicable)
If you are a resident of the European Union (EU), you have the right to access, correct, or delete your personal information, and to restrict or object to its processing.
If you are a resident of California, you have the right to request information about the categories of personal data we collect and the purposes for which it is used. You may also opt out of the sale of your data, if applicable, under the California Consumer Privacy Act (CCPA).

Privacy Policy Updates
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Changes are effective when they are posted on this page.

​Contact Us
If you have any questions or concerns about our privacy practices or if you wish to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at:

  • Email: admin@smartmededsolutions.com

  • Address: The Hanna Building, 1422 Euclid Ave, Suite 400, Cleveland, OH, 44115

Effective Date
This policy is effective as of January 2, 2025.